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We checked and found a solution. Please take a look at the following link:
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Ok, but this video does not tell me anything more. My solution was to replace the contact page of your item by a new page with a new form created with the webform module. Thus the Captcha is visible.
I have found finally the form id of your contact form "contact_site_form" and I activate the captcha for anonymous users but the captcha remains invisible on the page. It is on the page because i must validate to send the message, but it is invisible.
Therefore it is in order for me, I found an alternative solution.
So could you send us your site url, admin account and FTP account? We would like to fix problem for you.
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