Product thumbnail images hide behind the product description

nlampridis's picture
nlampridis
Thu, 11/17/2016 - 03:01
#1
Product thumbnail images hide behind the product description

Hello,

I have a problem with product thumbnail images. These images hide behind the product description.

Can you tell me how to fix that problem?

I send you a screenshot to see the problem

Image title

Thank you

Nick Lampridis

khoa's picture
khoa
Thu, 11/17/2016 - 04:30

Hi,

Please give me your website link. I need to check it.

Thank you!

nlampridis's picture
nlampridis
Thu, 11/17/2016 - 05:57
nlampridis's picture
nlampridis
Thu, 11/17/2016 - 10:38

I noticed that on tablet appearing fine. On desktop monitor appearing bad

khoa's picture
khoa
Fri, 11/18/2016 - 04:26

Hi there,

Please open your style.css file(http://www.carousel-vaptisi.gr/sites/all/themes/md_orenmode/css/front/st...) and add this code into the bottom of that file:

.product-detail .commerce-product-field { overflow: hidden; }

Then save that file and clear cache.

Thank you!

nlampridis's picture
nlampridis
Sat, 11/19/2016 - 14:07

Hello,

I followed your steps to fix it but  now it hide some images 

Image title

I want to appear all images like the follow image where i took from my tablet

Image title

Can you help for that ?

Thanks

phuonght's picture
phuonght
Sun, 11/20/2016 - 21:21

On desktop, thumbnails display on the left that is different from tablet so if you would like to apply tablet display for desktop also, you can please add some custom CSS codes. 

nlampridis's picture
nlampridis
Wed, 11/23/2016 - 13:33

Hello, yes i would like to appearing as tablet. Can you help me for the custom code?

Thanks

khoa's picture
khoa
Thu, 11/24/2016 - 09:01

Hi,

Please give me your FTP and Website account. I'll help you. Remember to make a backup of your source code + database before sending me the info.

Thanks!

khoa's picture
khoa
Sat, 11/26/2016 - 03:45

Hi,

Your server seems down. I cannot connect to your server and your website.

Please check and let me know.

Thanks!

nlampridis's picture
nlampridis
Sat, 11/26/2016 - 04:25

Hello,

No my site is under maintenance mode but you can login .

Can you give me you ip address to see if your ip blocking from my hosting provider?

khoa's picture
khoa
Sun, 11/27/2016 - 09:00

Hi,

My IP address is dynamic but we are in Vietnam. You can check with your hosting provider about IP addresses from Vietnam.

Thanks!

nlampridis's picture
nlampridis
Mon, 11/28/2016 - 06:20

Hello,

My provider wants your ip address to investigate their firewall. Can you try to connect to my site now and then send me your ip address

Thanks

nlampridis's picture
nlampridis
Tue, 11/29/2016 - 01:59

Hi,

Can you try the solution to your demo theme and then tell me the steps to solve the problem and i fix it to my site, because I'm waiting 10 days and i have no enough time

Thanks

phuonght's picture
phuonght
Tue, 11/29/2016 - 03:07

Hi,

Please check. We fixed.

nlampridis's picture
nlampridis
Tue, 11/29/2016 - 03:18

Ok 

Thank you

nlampridis's picture
nlampridis
Mon, 04/23/2018 - 13:41

Hello, i have the problem because i notice the images not appearing well on mobile. can you check it ?

https://imgur.com/a/YZurApJ

Thanks

nlampridis's picture
nlampridis
Thu, 04/26/2018 - 13:15

Any news?

cindy's picture
cindy
Fri, 04/27/2018 - 03:46

Hi,

We tested on iphone but see no problem as your screenshot

nlampridis's picture
nlampridis
Mon, 05/14/2018 - 10:54

Hi Cindy, how are you?

The problem appearing only if you choose an portrait image and next choose a landscape image. All landscape images of products have size 960px width and 541px Height.  And all portrait images have size 541px width and 960px Height. 

Can you tell me if it is possible to resize all portrait images to have 305px width and 541px Height ? Because i believe this method will fix the problem.

cindy's picture
cindy
Mon, 05/14/2018 - 23:59

Hi,

Did you test on PC or on real device? We guest you tested on PC

When you change from portrait to landscape view mode, you have to refresh your site or close your website tab and re-open

nlampridis's picture
nlampridis
Tue, 05/15/2018 - 00:34

Hi,

Yes i tested on android device samsung.

cindy's picture
cindy
Tue, 05/15/2018 - 05:00

Hi,

We check on Samsung but see no problem

Please check these screenshots

https://1drv.ms/u/s!ArRPkgVQNPYZgyPYIgjhMi9id9AG

https://1drv.ms/u/s!ArRPkgVQNPYZgyKmPxSP0SaA1Fha

Log in or register to post comments
Have More Idea?

We are here to build your website!

No Universal solution fits all special business requirements. Our experienced team is ready with ideas and state-of-the-art technical solutions to consult the best solution within your budget.