Hello,
I have a problem with product thumbnail images. These images hide behind the product description.
Can you tell me how to fix that problem?
I send you a screenshot to see the problem
Thank you
Nick Lampridis
Thu, 11/17/2016 - 03:01
Product thumbnail images hide behind the product description
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Hi,
Please give me your website link. I need to check it.
Thank you!
Ok, here is the url link http://www.carousel-vaptisi.gr/product/paketo-vaptisis-petaloudes
Thanks
I noticed that on tablet appearing fine. On desktop monitor appearing bad
Hi there,
Please open your style.css file(http://www.carousel-vaptisi.gr/sites/all/themes/md_orenmode/css/front/st...) and add this code into the bottom of that file:
.product-detail .commerce-product-field { overflow: hidden; }Then save that file and clear cache.
Thank you!
Hello,
I followed your steps to fix it but now it hide some images
I want to appear all images like the follow image where i took from my tablet
Can you help for that ?
Thanks
On desktop, thumbnails display on the left that is different from tablet so if you would like to apply tablet display for desktop also, you can please add some custom CSS codes.
Hello, yes i would like to appearing as tablet. Can you help me for the custom code?
Thanks
Hi,
Please give me your FTP and Website account. I'll help you. Remember to make a backup of your source code + database before sending me the info.
Thanks!
Hi,
Your server seems down. I cannot connect to your server and your website.
Please check and let me know.
Thanks!
Hello,
No my site is under maintenance mode but you can login .
Can you give me you ip address to see if your ip blocking from my hosting provider?
Hi,
My IP address is dynamic but we are in Vietnam. You can check with your hosting provider about IP addresses from Vietnam.
Thanks!
Hello,
My provider wants your ip address to investigate their firewall. Can you try to connect to my site now and then send me your ip address
Thanks
Hi,
Can you try the solution to your demo theme and then tell me the steps to solve the problem and i fix it to my site, because I'm waiting 10 days and i have no enough time
Thanks
Hi,
Please check. We fixed.
Ok
Thank you
Hello, i have the problem because i notice the images not appearing well on mobile. can you check it ?
https://imgur.com/a/YZurApJ
Thanks
Any news?
Hi,
We tested on iphone but see no problem as your screenshot
Hi Cindy, how are you?
The problem appearing only if you choose an portrait image and next choose a landscape image. All landscape images of products have size 960px width and 541px Height. And all portrait images have size 541px width and 960px Height.
Can you tell me if it is possible to resize all portrait images to have 305px width and 541px Height ? Because i believe this method will fix the problem.
Hi,
Did you test on PC or on real device? We guest you tested on PC
When you change from portrait to landscape view mode, you have to refresh your site or close your website tab and re-open
Hi,
Yes i tested on android device samsung.
Hi,
We check on Samsung but see no problem
Please check these screenshots
https://1drv.ms/u/s!ArRPkgVQNPYZgyPYIgjhMi9id9AG
https://1drv.ms/u/s!ArRPkgVQNPYZgyKmPxSP0SaA1Fha