Uploading new media

Cristiana Nascimento's picture
Cristiana Nascimento
Fri, 06/03/2016 - 12:25
#1
Uploading new media

Hi,

I am having trouble uploading new files in portfolio section, same to change background image. when "adding new media" the window appears all white.

Can you help me?

Thanks.

cindy's picture
cindy
Sat, 06/04/2016 - 04:25

Hi,

Please go to your account page http://megadrupal.com/user/cristiana-nascimento, download and update MD Fullscreen Slider 

If your problem is not sovled with the new update, please send us your sitee url, admin account and FTP account

We would check for you

cindy's picture
cindy
Tue, 06/14/2016 - 23:31

Hi,

Thanks for the account information

However, we need account with admin permisssion 

The account you gave us has no permission at all, we could do nothing with it, even check the settings

cindy's picture
cindy
Thu, 06/16/2016 - 22:21

So, do you need help from us anymore?

If yes, feel free to tell us

Many thanks!

webarqx's picture
webarqx
Tue, 08/21/2018 - 08:36

i have the same prblem i cannot upload notinh aftre i select somethinh for uploas on appereance theme settings i get a white screen

cindy's picture
cindy
Tue, 08/21/2018 - 22:07

Hello Webarqx, 

Did you using the latest version of fullscreen?

If yes, you can send us your site url, admin account and FTP account to check your issue

webarqx's picture
webarqx
Wed, 08/22/2018 - 06:32

Can you plese send me the latest fullscreen module or tell me where i can download it ? thanks

cindy's picture
cindy
Wed, 08/22/2018 - 22:10

Hello,
As mentioned in comment #2, you can download the module at your account page https://megadrupal.com/user/webarqx

cindy's picture
cindy
Thu, 08/23/2018 - 22:53

Hello, 

Please check again. We could not access your site. We got error "This site can't be reached"

We also cannot log in your FTP account

cindy's picture
cindy
Mon, 08/27/2018 - 00:09

hello,

We try again but still cannot access your site. It is even not loaded. 

So, please try to follow our instruction again

Before update, remember to backup database + source code
1. Go to sites\all\modules\custom
2. Remove md_fullscreen_slider and update new version https://1drv.ms/u/s!ArRPkgVQNPYZgwt11JTavNW4moUE
3. Clear drupal cache

cindy's picture
cindy
Tue, 08/28/2018 - 03:09

Hello,

We still cannot access your site

Please check if our IP is blocked. We are from Vietnam

Our IP is 117.5.45.138

cindy's picture
cindy
Wed, 08/29/2018 - 22:21

Hello

Please try this version of MD Fullscreen Slider https://1drv.ms/u/s!ArRPkgVQNPYZgwt11JTavNW4moUE

webarqx's picture
webarqx
Thu, 08/30/2018 - 04:48

already did but the problem stays the same on the apperence settings when i try to upload something it stays white sreen ..:(

cindy's picture
cindy
Thu, 08/30/2018 - 05:32

Hello,

Where is your source on server?

We go to /public_html/arqx.eu/sites/md-mdst/sites/all/modules/contrib to update module but it seems incorrect 

webarqx's picture
webarqx
Thu, 08/30/2018 - 05:39

/public_html/arqx.eu/md-mdst/sites/all/modules/custom

cindy's picture
cindy
Thu, 08/30/2018 - 22:50

Hello,

Our dev has fixed for you

Please check!

cindy's picture
cindy
Mon, 09/03/2018 - 22:14

Hi again,

Please check! Our developer has fixed your issue already.

cindy's picture
cindy
Tue, 09/04/2018 - 05:46

It might take several days to edit all settings tobe compatible with new module media

So, you could tell us what you want to change, we could help you to modify without using theme settings

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