Images disappearing

MoMo's picture
MoMo
Fri, 12/23/2016 - 14:45
#1
Images disappearing

Hello Team,

Fromt time to time, I can on my website, the images disappearing  as following:

Image title

as you can see, the site is callign my images by adding the server IP instead of the full path and I think this is creating the issue I'm seeing now:

<img src="https://62.100.207.172/sites/default/files/EStarRegistry_Giftoliser_logo..." alt="magnum logo color" width="38" height="30" class="menu-logo">

the only workaround I foun is  to clear the cache to get rid of the issue for any user. This not sustainable if I'm going live. The website should be all the time stable. Could you please help on this?

Thanks

MoMo's picture
MoMo
Sat, 12/24/2016 - 07:53

Anotyher instablity issue, I keep loosing the Menu  from time to time:

Image title

What is the root issue? I need each time to clear the cache but this is not also sustainable when going live

phuonght's picture
phuonght
Tue, 12/27/2016 - 22:16

Hi,

Please send us your FTP account also.

Thank you.

MoMo's picture
MoMo
Fri, 01/06/2017 - 17:49

Hello Team,

I'm having the same issue again:

Image title

It is really not helping at all in term of audiance. I need please help.

Thanks,

phuonght's picture
phuonght
Fri, 01/06/2017 - 21:49

We fixed. Check please. 

MoMo's picture
MoMo
Sat, 01/07/2017 - 18:10

many thanks. I'll monitor it next week as it happens sporadically. 

MoMo's picture
MoMo
Sat, 01/21/2017 - 09:55

Hello, the issue still occurs sporadically. I wanted to know what did you do as change as it gets better but several customers gets the site without the images sometimes and this is hurting my sales. why I need to clear the cache to get this issue fixed. It is not sustainable for me as a solution. I need please your support. This should be my last request to close my issues.

Many thanks

phuonght's picture
phuonght
Sun, 01/22/2017 - 21:44

Hi,

Do you deloy directly in site or in another enviroment then upload to site? We check and see your image url is not  https://www.estarregistry.com//sites/default/files/EStarRegistry_Giftoli... but https://62.100.207.172/sites/default/files/EStarRegistry_Giftoliser_Gift...

 SSL certificates are bound to a 'common name', which is usually a fully qualified domain name but can be a wildcard name (eg. *.domain.com) or even an IP address, but it usually isn't so your image will not display.

MoMo's picture
MoMo
Wed, 01/25/2017 - 08:09

Thanks for your answer. What I did is that I deployed the site from the developer local server. some images were chanegd recently and some other remained the same.

If I have well understood as I have switched to the HTTPS, the link desappears? to remediate to this issue, what should be done? Only reload the images to take into account the new website address?

Again, This issue looks to appear and desappear in very random way. I got a lot of bounce back after several compaigns because of these images desappearing.

MoMo's picture
MoMo
Wed, 01/25/2017 - 08:10

Another question, why the website does not take into account dynamically the fact that the website link has changed?

MoMo's picture
MoMo
Wed, 01/25/2017 - 17:14

Guys, I tried to load the images again and I have the following Error message:

Image title

I have tried from the subtheme menu. I need please your help. Is it that bug which is creating the issue I'm seeing. could you please step up to help me on this?

MoMo's picture
MoMo
Thu, 01/26/2017 - 06:47

I need please an urgent fix. My sales are dropping because of this bug.

MoMo's picture
MoMo
Fri, 01/27/2017 - 08:52

now it is my social media links that habe desapeared while I did not anything!!! this is really instable. How can I drive a business if I'm getting serious instablity like this.

I need oyu please to step up. Can we have a phone call to see what we can do please

MoMo's picture
MoMo
Fri, 01/27/2017 - 09:00

in footer, the button add More for custom Socian Account is not working when I try to put back the Scoail account links. What is happening exactly? I need an answer please and a proper support on this. I'm live and the website is behaving as I'm expecting.

Many thanks

phuonght's picture
phuonght
Wed, 02/01/2017 - 23:51

We check but site works normally. Can you please check again?

MoMo's picture
MoMo
Fri, 02/03/2017 - 16:31

Thanks I hired a developer to fix the issue

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