Blank page when I edit the slider

chefnelone's picture
chefnelone
Thu, 04/30/2015 - 11:10
#1
Blank page when I edit the slider

Hello

I get a blank page when I edit the slider.

To reproduce:
-create a new slider

-try to edit it

Also check that when you create the Slider the css is not playing fine with my Admin Theme: Shiny.

I set you url and credentials to your email.

cindy's picture
cindy
Sun, 05/03/2015 - 23:39

Hi,

We received your email already

We will work on that issue and email you if the problem is fixed or in case we need more information

chefnelone's picture
chefnelone
Mon, 05/04/2015 - 08:04

Hi,

I sent you FTP credentials. 

You can use SSH and also Drush in www folder with commands like:

drush/drush cc all

drush/drush pmi md_slider

Please don't upgrade/downgrade the media module. Let me know if you need to this and I will do it for you. thanks

chefnelone's picture
chefnelone
Mon, 05/04/2015 - 09:07

Once you fix this, please tell the steps to replicate in my production site. Thanks.

cindy's picture
cindy
Tue, 05/05/2015 - 04:19

Hey, 

Please check your email

chefnelone's picture
chefnelone
Tue, 05/05/2015 - 04:27

Thanks, great support!

Lithography12's picture
Lithography12
Fri, 10/02/2015 - 17:45

I've got the same problem, thx for help!

phuonght's picture
phuonght
Sun, 10/04/2015 - 23:04

Hi Lithography12,

Which version of mega slider are you using? 

dajuice's picture
dajuice
Fri, 10/16/2015 - 00:08

I have the same issue.  Using Mega Fullscreen slider 7.x-2.2 that was packaged with Alpine theme.  Please send me the updated slider that works.  It was working but may have broken after an update to Media 7.x-2.0-beta1

dajuice's picture
dajuice
Fri, 10/16/2015 - 00:12

Just tried to install Media 7.x-2.x-dev dated October 1, 2015 and the issue is the same

phuonght's picture
phuonght
Fri, 10/16/2015 - 00:17

Hi Dajuice,

Sorry. We checked your account page and can not see that you purchased mega slider. Please add your purchase code for support and updated version.

And about fullscreen slider, you can download a new file from your account page.

phuonght's picture
phuonght
Tue, 10/20/2015 - 03:38

Dajuice, 

We checked and it is purchase code of your Alpine theme that exits in your account page already. If you purchased other products then please add purchase codes of them :)

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