Theme Settings: Not Saving

Isaac's picture
Isaac
Mon, 12/22/2014 - 23:17
#1
Theme Settings: Not Saving

TheMentat and I have run into a problem with the Theme Settings not saving, so we cannot change them from the default values. I'm opening this thread so we can hopefully find a fix. Please feel free to contact me directly , my bio is at http://simplicit.me so hopefully we will get this fixed.

cindy's picture
cindy
Tue, 12/23/2014 - 03:58

Thank you, Isaac
We are still working on this problem and will feedback you asap!

Isaac's picture
Isaac
Fri, 12/26/2014 - 21:53

Can I get a status update please Cindy. Thanks,

cindy's picture
cindy
Tue, 12/30/2014 - 21:39

Hi Isaac,
We sent you a mess for the files
Did you receive it?

Isaac's picture
Isaac
Tue, 12/30/2014 - 01:09

Cindy,

I checked your FTP credentials, and it's working. However, if your IP address has changed, you won't be able to get in. If your IP is not 183.81.80.25 please tell me and I will adjust the firewall accordingly. Thanks,

indupartes's picture
indupartes
Mon, 03/02/2015 - 21:39

I have the same problem. I can not save any theme setting (in my host server). In my computer, there is not problem. I think that this is a security issue, but I can not find where.

cindy's picture
cindy
Mon, 03/02/2015 - 23:38

Are you using the latest version?

indupartes's picture
indupartes
Tue, 03/03/2015 - 01:25

I bought(envato) this theme a few days ago.

cindy's picture
cindy
Tue, 03/03/2015 - 02:12

Please send us your site's url, admin account and FTP accoun to [email protected] 

indupartes's picture
indupartes
Tue, 03/03/2015 - 23:16

I can't do that. Just tell me what happen!!!

indupartes's picture
indupartes
Tue, 03/03/2015 - 23:25

How long will I have to wait for this theme are ready? There are modules that are not used in the profile installation, there are several operation issues

cindy's picture
cindy
Fri, 03/06/2015 - 02:49

Hi,

We want to check so that we ask you for the account cause everything works fine with our version 

Btw, we send you the latest version to your email,

please check

indupartes's picture
indupartes
Fri, 03/06/2015 - 11:48

Dear Cindy,

Thanks for files, but... I still have the problem. With any other theme (Bartik/Garland) I can change settings. But with MD Official not.

cindy's picture
cindy
Fri, 03/06/2015 - 22:31

Hi,

We checked and tested the version that we sent you via email carefully and it works fine without error as you reported

We really wanna support in this case but we need the account to check cause there might be problems from your system

Thus, please send us the account wherease we cannot do anything more 

indupartes's picture
indupartes
Fri, 03/06/2015 - 23:04

Dear Cindy,

Ok, but i have this issue only with your theme. Check your email.

Isaac's picture
Isaac
Fri, 03/06/2015 - 23:19

What version of PHP are you running? It might be something silly like PHP configuration like max_input_vars I think.. gimme your configuration for PHP, cuz this is a likely suspect.

I understand why you might be skittish about letting them poke in your server, so consider configuring a subdomain that runs with a separate set of authentication from your primaries, and give them access to a specific FTP user whose privileges are restricted to that addition subdomain.

cindy's picture
cindy
Sat, 03/07/2015 - 00:12

Hi,

Thank you Isaac for your contribution

Just check PHP as Isaac said first, Indupartes

indupartes's picture
indupartes
Sat, 03/07/2015 - 01:33

Thanks Isaac.

butI believe that communication should goin different directions, the provider must give me the specifications required for normal operation.

I appreciate your suggestion about access but merely to be investing time to solve this problem, is something I cannot accept. It should work fine.

cindy's picture
cindy
Sat, 03/07/2015 - 02:26

Hi,

The point is there comes no error as you said with the version we sent you in the latest email when we test and check on our system. We did not blame for your system, we just try to figure out the reason why problems happen to your site and we thought that there were some difference between our systems. That's why we ask you for the accounts to check and fix that. 

We also ask many other customers for credentials to fix problems and there no one complaining that we reveal their private information. We really want to fix this cause this issue may happens to others. If you can not give us the account or clone site (as Isaac said) we also cannot do anything more, may be wait for someone, who has the same problem but can give us the account to check and fix this.

indupartes's picture
indupartes
Sat, 03/07/2015 - 02:31

Dear Cindy,


I insist.
There should be no problems. I've checked the forum for this issue and I am not disappointed unique. Others have gone through long processes. I do not want that and do not want to waste my time more.

The subject should be stable. But, again, I need my money back.

cindy's picture
cindy
Sat, 03/07/2015 - 02:49

Hi Induparets,

We both know that there has never been any perfect theme so far. We always support customers if they have difficulties using our theme, not only for them but also for us to complete our product. Now, we are asking you for necessary information and we will fix immediatedly once we have those information. 

About the money back, we do not provide refund in this case cause the theme is being sold on ThemeForest. Thus, please ask Envanto. It is not that we do not try to help you, it's just we are not given enough necessary information to fix the problem. You know that both of us can not fix anything with Drupal account only

Regards,

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