Hi Support team,
we bought your theme last year and it worked fine so far. Now after updating things got a bit strange, I can't update the site/ database, some content types are not using ckeditor anymore, the prices do not show in the second language and we can't edit the calender anymore.
We decided to renew our support with you and ask for help ...
Thanks,
Heike
Hi,
Did you update core or modules? Did you back up before update?
Hi Cindy, we updated core and the modules and yes, we have a backup of the database
Thanks,
Heike
Please run update www.pitsidia.de/update.php to update database for compatibility with new core
After updating, if you still have problem, you should try again but remember to restore your database and source before update
I did that already before and we always get this error message:
The following updates returned messages
field_collection module
Update #7008
Failed:Exception: Unable to save a field collection item without a valid reference to a host entity. in FieldCollectionItemEntity->save() (line 442 of /mnt/web216/c3/59/51083259/htdocs/sites/all/modules/contrib/field_collection/field_collection.entity.inc)
which version of PHP are you using?
You should use PHP 5.6
Yes, we are using 5.6
I checked it again and tried to make the update, but the module creates the same problem
field_collection module
The bigger problem is, that we can't update the calender for our houses and that the prices are not showing in the second language...
Any idea what to do? Do you want to have the login to the website?
Hi,
Please sen your database + source code (before updating without error) to our dev's email trand.dangkhoa84@gmail.com
he will update core + module for you
Thanks :)
Hi Cindy, its been a while and nothing happend
I had send all the data to the devs email...
we really need some help here, thanks!!
Hi Heike,
Sorry for this inconvenience
I have ask our developer, your email was in spam folder so he did not know. However, we need your source code + database, not the account to login your server. We will set up on local
Hi Cindy,
thanks for your quick answer! What do you mean by source code? The "side" folder?
Hi there,
It is your "site" folder
Please zip it and send our developer
ok, thanks
Hi,
Not only site folder, we also need all these things https://1drv.ms/i/s!ArRPkgVQNPYZglyTDfTwWUxqMekN Please send us!
(note: please send us the file in which ckeditor is still avalable, not the one without ckeditor after update)
Hi Cindy, I just have a database backup from Mai 2017, which I have send to the Dev already. I have no baclup from the source files, just the one we are using now. What do we do?
Hi there,
Folder sites just contains theme and contribute modules. However, Drupal core are located in other folders, not in folder sites. Thus why We need your database and source code, not only folder sites because we do not now which version of Drupal core comes with the database you sent us
I have asked the hosting comany, they gave me the complete files. I will send them to the devs now
Thanks
Did you received the files?
Hi,
I did receive your files. But I found that your source missed many files. Please take a look at this picture
https://prnt.sc/hzw2o8
There is a big difference between your modules and our modules in original pack that you downloaded from Themeforest. I think that is the reason which caused the error that you mentioned above.
Please check your source again.
Thanks!
There are not modules missing, we just added some, to make the theme work the way we need it...
Hi,
The Source code and database you sent us could not be installed
This is the error https://prnt.sc/i178z5
Please check again or you can install it and send us your website link and account