Menu buttons and scroll down button on first home page are not working in Chrome

David Franken's picture
David Franken
Thu, 09/14/2017 - 02:51
#1
Menu buttons and scroll down button on first home page are not working in Chrome

Hi,

It has been a whil since the last time i asked something here :)

I noticed that recently my homepage buttons like in the menu in the left or the button beneath " Hi i am David " is not working anymore.

Also i saw that the Youtube movie in Chrome is not playing anymore, but in Edge and Firefox there is no problem.

I saw in the devlog in Chrome(with F12 open) that there where some Jquery's that are not working anymore? Also i see other errors related to Youtube in the devlog?. Could you please help me resolve this?

Love to hear from you soon.

Regards and thanks in advance,
David

khoa's picture
khoa
Fri, 09/15/2017 - 01:17

hi,

Please give me your website link.

Thanks!

David Franken's picture
David Franken
Fri, 09/15/2017 - 07:33
David Franken's picture
David Franken
Mon, 09/18/2017 - 16:17

Hi Khoa,

Any update already ?

thanks in advance!

David Franken's picture
David Franken
Wed, 09/20/2017 - 02:29

Hi Khoa,

Sorry again, but did you have time to look at my issue?

love to hear from you.

regards

david

khoa's picture
khoa
Fri, 09/22/2017 - 03:15

Hi David,

Sorry for late response. I have checked your website and it works well. There is a Youtube video on homepage and the scroll button can clickable.

Do you want me to send you a captured video from your website?

Thanks!

David Franken's picture
David Franken
Fri, 09/22/2017 - 03:28

Hi Khoa,

I Checked it once again, and it only occurs in Google Chrome; other browsers work fine.

can you check it again in Google Chrome?

Regards and thank you in advance,
David

cindy's picture
cindy
Mon, 09/25/2017 - 00:12
cindy's picture
cindy
Mon, 09/25/2017 - 22:46

Hi David,

We are using the latest version of Chrome 60.0.3112.113 and the button works,

And so does the banner video

Everything works fine

cindy's picture
cindy
Tue, 09/26/2017 - 23:14

Hi,

Our demo is working properly without problem

With Chrome version 61.x  and higher, the button in banner of your site is not working, did you modify your code?
please check again

cindy's picture
cindy
Wed, 09/27/2017 - 23:58

Are you sure that you did not change or modify the code?

Please send your source code + database to email [email protected] 

Our dev will check for you

cindy's picture
cindy
Sun, 10/01/2017 - 22:32

Thanks for your confirm,

Our dev recieved your files already however he could not install on his local

Please put your web online on server(test web) and send us account infor of server and he will check 

cindy's picture
cindy
Tue, 10/03/2017 - 06:00

Hi,

Thanks for your info

We will check and respond you as soon as possible

Can we edit and modify code in this site, by the way?

cindy's picture
cindy
Tue, 10/03/2017 - 23:39

Hi,

Please add both of the two ip addresses 117.0.202.171 and 210.245.35.240

cindy's picture
cindy
Thu, 10/05/2017 - 23:04

Hi,

@Nhughes_arma has commented that he has the same issue (menu does not work in Chrome Version 61.0.3163 but Works In Version 60.0.3112.78)

@David Franken also faces this issue 

However, @Nhughes_arma uses theme Boom and @David installs Chulan

It seems that the issue may come from new ver of Chrome

We are checking and we will respond you as soon as possible. In the mean time, should you find out any solution or suggestion, please feel free to tell us

Many thanks!

David Franken's picture
David Franken
Tue, 10/10/2017 - 01:23

HI Cindy,

Sorry for bothering again; but is there any update on this issue ?

regads and thanks again!,

David

cindy's picture
cindy
Thu, 10/12/2017 - 23:07

Hi there,

Seems a lot of customers also face this issue with Chrome 61 (even not our customers. We Google and see that)

We are still working on this issue

Sorry for this inconvenience 

We will respond you as soon as we have solution

David Franken's picture
David Franken
Mon, 10/23/2017 - 01:36

Hi Cindy,

Any update so far since your last reply ? 

Thank you again in advance for your reply and investing your time for resolving this matter.

Regards

David

cindy's picture
cindy
Mon, 10/23/2017 - 03:29

Hi David,

We have fixed your issue,

Please check

cindy's picture
cindy
Mon, 10/23/2017 - 22:47

Hi,

We have some other themes which also have this issue on newest Chrome. You can see here https://megadrupal.com/forum/theme-support/boom/3888

We check your banner video in Chrome and IE and see no issue

It loads very fast and beautifully

cindy's picture
cindy
Tue, 10/24/2017 - 05:17

Hi,

I am using Windows 10 and see no problem

You can check this video https://1drv.ms/v/s!ArRPkgVQNPYZggnjK2LKtJb1dMwy

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