frequent site going to maintenance mode due to the error issues.

kewin's picture
kewin
Sat, 06/11/2016 - 05:29
#1
frequent site going to maintenance mode due to the error issues.

Hello,

Quite often (once in a week at leeast) my site switches to the maintenance mode (there is no horizontal menu visible and one of the contect (about us ...as far as I remember) crashes.

The error I get looks like this:

Image title

When I go to user section to log in,  I get additional info:

Image title

Finally, when I update the modules I get:

Image title

After successful updating everything goes back to the full funcionality ...bu in a week or so the whole story repeats.

Please take look at this and inform me what to do to avoid such a situation in future,

Thank you,

Kewin

phuonght's picture
phuonght
Sun, 06/12/2016 - 23:54

Hi,

Does your site still have error? If it still has, please send us your admin account so we can have a check. With screenshots, we think problem come from module variable, you also can check it again. 

kewin's picture
kewin
Tue, 06/14/2016 - 02:50

Hello,

2 days have passed and the error appears again!

You can research the issue right now - as I do not make any update. Please take a look at it as soon as possible, thank you.

Kewin

phuonght's picture
phuonght
Tue, 06/14/2016 - 05:12

Got it! Please wait until we notify you. 

kewin's picture
kewin
Tue, 06/14/2016 - 05:16

Hello,

OK, thanks for a quick response. I will be waiting patiently for further informations.

Kewin

phuonght's picture
phuonght
Tue, 06/14/2016 - 05:40

Hi,

Our developer checked and could see problem occured beacause module variable conflict with module smtp. He tried to disable smtp then error disappeared. 

kewin's picture
kewin
Tue, 06/14/2016 - 05:43

Hello,

Thank you for an update. I assume that starting now there should be no problem with this issue???
Thank you very much!

Kewin

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