I change my user and my password 2 days ago and I cant login with my new user
This messege appear:
" The username summit studio has not been activated or is blocked. "
And when I try to reset my password dont recognize my email.
You know what I am doing wrong?
Thankyou for your time.
Hi,
Did you change password of user account or of superadmin account?
Hi cindy
I changed my superadmin account. User and password, also i create a new acount and appear the same messege.
Hi,
If you do not remember your superadmin account, you should reinstall the theme
We cannot help in this case, sorry.
I'm totally sure that I remember my password password, my user and my emeal, but when i changed de user and password the login does not work.
Hi,
So you cannot log in with superadmin right now?
If not, you should re-install cause we could not support anything in this case