Team Social Media Links Broken

Netkandi's picture
Netkandi
Mon, 01/25/2016 - 03:37
#1
Team Social Media Links Broken

Morning MD,

For some reason I am unable to update the social medai links within my page http://www.netkandi.co.uk/our-team 

Please can you send me the update for this?

Kind Regards

Netkandi

phuonght's picture
phuonght
Mon, 01/25/2016 - 05:26

If you would like to change/ edit social icon in our-team, please remove first then re-add. In this version of theme, we can not edit link of theme.

Netkandi's picture
Netkandi
Mon, 06/06/2016 - 12:30

Hello,

I have tried what you said and it hasn't worked.

What do you suggest?

Netkandi's picture
Netkandi
Wed, 06/08/2016 - 13:08

Any update on this? Haven't heard anything in 2 days.

phuonght's picture
phuonght
Wed, 06/08/2016 - 22:48

Please send us your site admin account. We would like to have a check in your site. 

phuonght's picture
phuonght
Thu, 06/09/2016 - 06:17

We checked and could see it worked normally. We would like to note again: when you would like to change any social link, you need to remove old social icon and add a new one. 

If you can not add link with new ones, please can send us some screenshots and describe how you did with it. 

phuonght's picture
phuonght
Thu, 06/09/2016 - 23:08

Please:

- choose an icon > click button "OK"

Image title

- setting for social icon,such as tooltip, border, type, link

- click "+ ADD BUTTON"

- save

You also can see we just added a icon airplane in your page "Our team".

Netkandi's picture
Netkandi
Fri, 06/10/2016 - 05:32

Hello,

I have already tried this like I mentioned before.

I have tried all of the possible methods in editing the page and followed your instructions also.

This still isn't working - the icons don't highlight when selecting and the button doesn't work.

Please try for yourself: http://www.netkandi.co.uk/team - add a LinkedIn icon just for 'Pablo Cubillas'

phuonght's picture
phuonght
Fri, 06/10/2016 - 05:50

We just added it, check please. 

Icon will not be hightlighted. Just click onto icon then click "OK" to choose. 

Image title

Netkandi's picture
Netkandi
Mon, 06/13/2016 - 07:53

Hi,

I am trying what you are saying but it's just not working... the "ADD BUTTON" does nothing!

Why is this happening? It's very strange.

phuonght's picture
phuonght
Tue, 06/14/2016 - 05:55

Please check if you add all fields for social icon. Remember that link must be added. 

cindy's picture
cindy
Tue, 06/14/2016 - 06:02

Hi,

Everything works fine. We still can add more social accounts as normal

Image title

- First, we choose an icon (1)

- Then, we add link (2)

- Next, click on ADD BUTTON (3)

- You can see the new icon will appear in the list (4) as well as on your web interface

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