Cannot Save Theme Settings

dimo77's picture
dimo77
Sun, 07/16/2017 - 03:15
#1
Cannot Save Theme Settings

Hello 

I Have Some Little Problems With The Theme

1) clean url doesnt working when i enable it i get 404 error on every page (i think it maybe caused by hosting but in case you know)

2) cannot save theme settings . nothing in theme setting changed (specially skin) and i see this error always even when i disable logo ("The custom logo path is invalid.")

3) i have to save a configuration several times in order to get it work (this is just for some configuration and its not a general problem)

and also i will be thankful if you give me a guidline for updating drupal (what file to not replace and what files to replace) in order to protecting the theme from future problem

please advice about this issues or just give a email adress which i can send site informations to you

kind regard 

Omid

phuonght's picture
phuonght
Mon, 07/17/2017 - 22:22

Hi,

Please send us your site admin account and FTP account by private comment so we can have a check then fix problems. Also, remember to back up first.

Thank you.

khoa's picture
khoa
Wed, 07/19/2017 - 04:48

Hi,

Please check folder root of drupal whether there is file .htaccess or not? If not, please download the newest version of drupal and use its file .htaccess

Thanks!

phuonght's picture
phuonght
Thu, 07/20/2017 - 05:12

Hi,

We fixed. Please login your site with following credentials:

admin/password

Thank you.

dimo77's picture
dimo77
Fri, 07/21/2017 - 12:06

HI thank you ^^ 

but there is still a problem with appearance :( logo ,introduce images, slider images etc . . . are not appearing on site they get upload successfully on server (in sites/default/files) but they not appear on site also there is a problem with social media icons i added youtube to header but all of icons disappeared also i download the instagram social bottom from the fontello but it wont get show up ... please help me on this problems :( 

Thank You

Omid

phuonght's picture
phuonght
Mon, 07/24/2017 - 05:25

On your server, folder default -> files của mày trên server is prevented to upload file (no permission). Please edit permission.

phuonght's picture
phuonght
Tue, 07/25/2017 - 05:41

For now, your site does not allow uploading images (because of ajax error) so we think you can please install theme again, set permission for folder files then upload images.

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