Hello -
We are experiencing the site crashing these browsers while viewing on iPhone.
We have not yet tested on android.
Is there an update for this bug fix?
Thank you,
Joe Caprio
Thu, 12/18/2014 - 14:04
Site Crashes Safari and Chrome on iPhone
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setting notification rules.
anything on this? Is there an update to the theme I can install?
Hi,
Just send us your site's url here so that we can check your issue
We have never been reported this issue before
Hello, my site's url is www.mobile1stwebdesign.com.
We have tried it on 3 different iPhones with the same result. I saw that some other users also had this problem in the comments on the theme forest site. Is there an updated version to the theme?
Thanks,
Joe
Hello -
Can you please advise of a solution? I will need a refund if we cannot fix this and I will need to go with a different template. Please advise ASAP.
Hi,
We've tested on Safari and Chrome on iPhone and everything seems to work fine
Could you send us some screenshots of the problem?
it's hard to provide you with a screen shot of Chrome as the entire browser just crashes and I have to restart it. In Safari it says at the top "a problem occurred with this webpage so it was reloaded". I have a screen shot but cannot find where to attach to the comments. is there an email address I should send it to?
In both instances it seems as though it happens mostly when the slider is still loading and you try to scroll down the page.
Hi,
just email us the screenshots via [email protected] (also this support link)
also, please send us your's site account and ftp so that we can fix the problem
Hello Cindy, I just sent you an email with the requested information. Please advise. Thank you, Joe
We have the same issue. Has there been a solution to this problem??
Hi Miklosgeyer,
We just checked and our site still works well. Have you updated the latest version? If you are using latest version, problem still exit so please send us your site url, admin and FTP accounts (forum link as well) via emial: [email protected]. We would like to fix it for you.