Media Browser: Not Authorized User Error

stanlyccwebmaster's picture
stanlyccwebmaster
Tue, 05/01/2018 - 16:15
#1
Media Browser: Not Authorized User Error

Hello,

I am unable to "Choose Images" when editing the slider.

I receive the following error message from the Media Browser when I attempt to choose an image:

"You are not authorized to access this page."

I have checked the roles and permissions within to assure I have access to Media Browser, but I still receive the error message.

The current version of the modules are:

md-slider: 7x-2.24

media: 7x-2.19

Drupal core: 7.59

file entity: 7x-1.7

If further information is needed, please let me know

Any advice would be greatly appreciated.

Thank you. 

cindy's picture
cindy
Tue, 05/01/2018 - 22:03

Hi,

Please send us your site url and admin account to log in and check this issue

Best,

stanlyccwebmaster's picture
stanlyccwebmaster
Wed, 05/02/2018 - 08:48

Well, the not authorized user error only displays on our local testing website, so we are unable give you the site url and an admin account.

We are currently testing to fix the issue of the actual live website.

The issue with the live website is the following:

*Able to edit MD Slider, but unable to "Choose Image"

*The "Choose Image" button/link is not functional; Media Browser or any file explorer does not pop up.

The current version of the modules on the live website are:

md-slider: 7x-2.14

media: 7x-2.19

Drupal core: 7.59

file entity: 7x-1.7

We wanted to test to see whether or not the MD Slider update would fix the issue. If we could fix the not authorized user error, we would then be able to apply the solution to the live website. But if there is a known solution for the issue with the live website, that would be ideal as well. 

Again, any advice would be greatly appreciated.

Thank you. 

cindy's picture
cindy
Wed, 05/09/2018 - 04:52

Hi,

You are using old version of module file_entity 

Please update to newest version 7x-2.x

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