Contact is not working

erevos's picture
erevos
Fri, 06/05/2015 - 14:25
#1
Contact is not working

Hi,

I am dealing with an odd issue, i tried to flush all caches many times and reset the MD BigStream Theme settings but nothing happens.I hope the images help you understand what  I am talking about.

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phuonght's picture
phuonght
Sun, 06/07/2015 - 23:09

Hi,

You can try this way:

In file theme-setting.php, after line 291, add the following:

$default_settings['address_info'] = 'icon fontello icon-phone,||,font_icon|icon-phone,||,Call Us,||,0307-567-890,||';

remember go to theme setting and reset after editing.

Or if problem still exits, please send us your site url, admin and FTP accounts (forum link as well) via this email: [email protected].

We will check and fix it for you.

erevos's picture
erevos
Mon, 06/08/2015 - 05:39

Hi,

unfortunately the problem still exists, I have sent you all the info to your mail.

Have a nice day.

cindy's picture
cindy
Mon, 06/15/2015 - 22:49

Hi,

We send you the updated file to your email

Is your problem fixed?

erevos's picture
erevos
Tue, 06/16/2015 - 04:59

Hi,

sorry for the late reply, you fixed the problem .

Thank you.

santiago.ervina's picture
santiago.ervina
Fri, 10/16/2015 - 03:36

Hi,

I've created a subtheme of md_bigstream to customize my site, and I'm having the same problem reported here, I can't add my contact information and nothing is showing beside the contact form, if I change default theme to md_bigstream then it works fine, How can I edit my contact information and make it visible in my subtheme?

Thanks,

cindy's picture
cindy
Fri, 10/16/2015 - 04:56

Hi Santiago_ervin 

Please re-save the contact information in your subtheme first

Or copy file webform.tpl.php to subtheme 

If the problem is not solved, please give us your site urrl, admin account and ftp account, we will help you to check and fix thiss issue
(remember to check "private message" for security reason)

phuonght's picture
phuonght
Fri, 10/16/2015 - 23:02

Please check. We have done already :)

qcutter's picture
qcutter
Thu, 12/28/2017 - 09:33

Can you say what you fixed? Many people come to this site for information on how to fix there problems. Im having the same problem and if you could point me in the right direction, Im sure I can fix it.

cindy's picture
cindy
Thu, 12/28/2017 - 20:41

Hi Qcutter,

Please check your email for updated file

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