Cannot upload favicon

luxio's picture
luxio
Mon, 05/04/2015 - 12:29
#1
Cannot upload favicon

When I try to upload an .ico file for the favicon I get an error message, that the extension is not supported.

cindy's picture
cindy
Mon, 05/04/2015 - 23:20

Hi, 

Could you send FTP and website accounts to us through this email: [email protected]

so we can fix it for you

luxio's picture
luxio
Tue, 05/05/2015 - 03:39

Thank you for you offer. As I'm developing on my local machine, I can't provide an FTP account. Would you provide me the instructions or a patch, so that I can fix it myself.

cindy's picture
cindy
Tue, 05/05/2015 - 04:21

We checked and theme has no error.

Please do as following images:

Image title

Image title

luxio's picture
luxio
Tue, 05/05/2015 - 06:19

Have you tried to upload an .ico file?  The screenshot shows that you have uploaded a .png file.

cindy's picture
cindy
Tue, 05/05/2015 - 22:12

Hi,

You just upload a png or jpg file. It will automatically convert into ico file

No need to change the format

Log in or register to post comments
Have More Idea?

We are here to build your website!

No Universal solution fits all special business requirements. Our experienced team is ready with ideas and state-of-the-art technical solutions to consult the best solution within your budget.