Missing Header

bjf's picture
bjf
Sun, 03/10/2019 - 21:45
#1
Missing Header

Hi, I've lost the header on my front page. The text is gone. It's still in the Appearance section for Header. I've also lost the images in the Appearance settings page. It just says "Custom Static Image Background" but the image is not there anymore. I haven't changed anything and if I load a backup from a month ago when it was working, nothing changes, it's still not there. Any idea why this might have happened?

bjf's picture
bjf
Mon, 03/11/2019 - 16:37

Here is what it used to look like when it was working: https://web.archive.org/web/20180602085937/https://www.beaglebrain.com/

Now it looks like this: https://www.beaglebrain.com/

In the messed up version it doesn't have <div class="content"> after <div class="awe-col-wrapper"> It just goes straight to <div class="banner-arrow col-md-12 text-center"> and skips the whole awe bg overlay.

My preloader image and logo are gone too. And like I was saying, on the Appearance page, there are not images anymore.

cindy's picture
cindy
Mon, 03/11/2019 - 22:19

Hi,

Please send us your site url + admin account to log in and check your issue

cindy's picture
cindy
Thu, 03/14/2019 - 03:32

Hello

This is your header https://prnt.sc/mxlcgs

bjf's picture
bjf
Thu, 03/14/2019 - 05:08

Hi, yes, I realize that, but it used to look like this: https://bit.ly/2HjqfQ4 and then is just disappeared a few days ago. I didn't make any changes. It just went away. If you compare the code of the archived version and the new one you can see that everything disappared after <div class="awe-col-wrapper">. And at the same time, if you look at the Theme Appearance page, the images are not there for the Preloader and the main background image. Do you know why this might be happening?

cindy's picture
cindy
Thu, 03/14/2019 - 22:46

Hi,

It is weird. We have no idea. Did you install any other module or configure something? 

Do you have any back-up? You can try to restore the back-up to test

bjf's picture
bjf
Fri, 03/15/2019 - 02:26

Hi, I tried restoring a backup from when it was working and the header still doesn't show up. Everything I have in Appearance for the Theme doens't show up. No preloader image. No header text. I haven't changed anything. The Appearance page just stopped working. Is there someone there I can pay to fix this? It's going to be very hard for someone else to fix this being that it's only the Awecontent section that's giving me a problem.

cindy's picture
cindy
Sat, 03/16/2019 - 05:15

You can send us your site url, admin account + FTP account to check this

bjf's picture
bjf
Mon, 03/25/2019 - 13:57

Any luck with this?

cindy's picture
cindy
Mon, 03/25/2019 - 22:36

Hello

Sorry we missed your topic somehow

Yet, we need admin account to log in your site also

Please send us

Sorry again for this inconvenience :(

bjf's picture
bjf
Tue, 03/26/2019 - 17:35

Hi, I put that admin info up in #4. Let me know if there's anything else you need.  

cindy's picture
cindy
Wed, 03/27/2019 - 04:21

Hello

After checking your site, we do not see this module https://prnt.sc/n3i2pc

Please check again folder sites/all/modules to see if there is module Media or not. If not, please download module media version 7.x-2.4 and install 

bjf's picture
bjf
Wed, 03/27/2019 - 20:44

Hi, thanks, it's there, it's just not showing up in the list of modules. When I try to reinstall it, the site says "Media is already installed". To be sure, I reuploaded a new version of Media to sites/all/modules. The site still says "Media is already installed." The database has no mention of Media. Not sure where to go next.

bjf's picture
bjf
Wed, 03/27/2019 - 22:06

Hi, I put up a really old version from a backup and it's working. I can't use this one because it's missing a bunch of data, but I noticed this doesn't have Media installed either.  It only has MD_Media. 

cindy's picture
cindy
Wed, 03/27/2019 - 23:19

Hello

The original theme package from Themeforest contains module media and no module Md_media

As we check group module media, there is no module MEDIA https://prnt.sc/n3xlqm

bjf's picture
bjf
Thu, 03/28/2019 - 02:58

When I restored the old version, I thoroughly checked the list of modules and compared them to the current list. They are all the same. The site works normally with the same list of modules. Media is not in that list. I attached screenshots. I could be wrong but this is telling me that Media is not necessary for it to work.

bjf's picture
bjf
Thu, 03/28/2019 - 02:59
cindy's picture
cindy
Thu, 03/28/2019 - 22:38

Hello

We check the link https://web.archive.org/web/20180602085937/https://www.beaglebrain.com/ and its ok, right? The header displays correctly

Why don't you use the version in that site? Please note that you can use our theme for 1 site only

bjf's picture
bjf
Fri, 03/29/2019 - 03:04

I'm only using it on that one site. And unfortunately there is a massive database that would be lost if I go back to that one or else I would keep the version I showed you the screenshot of above.

cindy's picture
cindy
Sun, 03/31/2019 - 22:20

Please check again yoru FTP account

we cannot access anymore

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