can't install the theme

Ana Carolina's picture
Ana Carolina
Thu, 10/18/2018 - 15:16
#1
can't install the theme

I download the file and get the error that the style.css is missing... I found an old version on internet and installed it,. But the new one is better. Can you please set the new version and demo content fresh please? 

cindy's picture
cindy
Thu, 10/18/2018 - 22:31

Hello

We see that you bought our Drupal8 theme

However, as mentioned in your comment above, we see public_html/apresentacao/brame-video/wordpress ?

So, are you sure that you bought the right theme?

Ana Carolina's picture
Ana Carolina
Fri, 10/19/2018 - 07:44

Oh no! Now I see!!! Can you refund it please, so I can buy the right one?!

Ana Carolina's picture
Ana Carolina
Sat, 10/20/2018 - 15:17

I already opened a refund request over this theme... Can you solve it please.

cindy's picture
cindy
Sun, 10/21/2018 - 22:31

Hello

Did you request to Envato staff? Because the theme is being sold on Themeforest

After their confirmation, you will get your money back

Thank you

Ana Carolina's picture
Ana Carolina
Mon, 10/22/2018 - 14:50

I1m not sure where I have requested ... can`t see the refund tab in my profile... Can you refund from your panel?

cindy's picture
cindy
Mon, 10/22/2018 - 23:14

Hello

Sorry but we could not refund to you directly 

As you may know, the theme is being sold on Themeforest and we have to share an amount of customer's payment with Envato staff

So, please submit refund request there. You can visit https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-R...

Please clarify the reason why you ask for refund (you bought the wrong theme...) also

Thank you very much 

cindy's picture
cindy
Sat, 10/27/2018 - 09:27

Hello,

It's weekend here. I will check with my boss next Monday

Thank you!

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