I download the file and get the error that the style.css is missing... I found an old version on internet and installed it,. But the new one is better. Can you please set the new version and demo content fresh please?
Thu, 10/18/2018 - 15:16
Hello
We see that you bought our Drupal8 theme
However, as mentioned in your comment above, we see public_html/apresentacao/brame-video/wordpress ?
So, are you sure that you bought the right theme?
Oh no! Now I see!!! Can you refund it please, so I can buy the right one?!
I already opened a refund request over this theme... Can you solve it please.
Hello
Did you request to Envato staff? Because the theme is being sold on Themeforest
After their confirmation, you will get your money back
Thank you
I1m not sure where I have requested ... can`t see the refund tab in my profile... Can you refund from your panel?
Hello
Sorry but we could not refund to you directly
As you may know, the theme is being sold on Themeforest and we have to share an amount of customer's payment with Envato staff
So, please submit refund request there. You can visit https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-R...
Please clarify the reason why you ask for refund (you bought the wrong theme...) also
Thank you very much
Hello,
It's weekend here. I will check with my boss next Monday
Thank you!