themes issues, AweBuilder update

Putch's picture
Putch
Thu, 01/11/2018 - 04:02
#1
themes issues, AweBuilder update

Hi MD,

That's a great theme but we've got some issues with it.

> I can not use awecontent > pages > edit page = blank page with loader

> I can not update awebuilder 8.x-1.0 to  8.x-1.3

> many images seems missing

> some pages = blank pages

> menu don't show on home pages

We're on Drupal 8.4.4 up to date (I even try to reverse to 8.2.x but nothing change)

Thanks in advance for your help

cindy's picture
cindy
Thu, 01/11/2018 - 22:02

Hi,

Please check your email for awecontent 1.3

Download and go to modules/custom, then remove old awecontent and update this new version,

After that, clear cache drupal.

Go to admin/awecontent/update-link, click update link

Putch's picture
Putch
Mon, 01/15/2018 - 09:26

Hello

Could you answers me today or tomorrow ? My client is very stress... this theme has a lot of problem ?

We cannot use it now...

I don't know if we keep it again ?

For change with a anoher easier...

Please answers us quickly... 

cindy's picture
cindy
Mon, 01/15/2018 - 21:11

Hi,

Please send us your website url, admin acccount and FTP account to check. 

Which JS did you add into your site? Did you add Node TheBoxtrolls?

cindy's picture
cindy
Tue, 01/16/2018 - 21:35

Hi,

Please delete the nodes which could not be edited 

Our dev has tried to create a new node "Test Film" and it can be edited normally

Putch's picture
Putch
Wed, 01/17/2018 - 03:36

Hi,

i delete the node.

i hope everythings will be ok.

thx.

Putch's picture
Putch
Thu, 01/18/2018 - 07:23

Hi Cindy

How many time did you need again to install Filmmaker theme please ?

I'm so late with the production...

And it's just a showcase website.

My dead line is the 26 january.

It's possible to have a livraison today or tommorow morning please ?

thx.

cindy's picture
cindy
Thu, 01/18/2018 - 21:09

Hi there,

As mentioned above, I suggest you to delete the nodes which could not be edited and create again

because our dev tried to create new node and it can be edited normally without problem

Now, what is your problem? Or you want us to re-install the theme for you? 

Putch's picture
Putch
Fri, 01/19/2018 - 04:11

Hi Cindy,

Thank you very much.

Yes, please, could you re-install the them for us ?

We really need it quickly !

cindy's picture
cindy
Fri, 01/19/2018 - 21:33

Please send us your cpanel account and tell us which folder to install the theme

cindy's picture
cindy
Tue, 01/23/2018 - 02:05

Hi,

Please send us your cpanel account because it is very slow to upload source to your server via SFTP

Putch's picture
Putch
Tue, 01/23/2018 - 06:03

Please can we call you ?

Or contact us... We are so stress about the dead line.

If we write one message by day we never finish.

Ask all the questions in one time. We can answers you the night no problem.

15 days for one theme...

Please contac us any time !

Putch's picture
Putch
Tue, 01/23/2018 - 06:05

Can you give me a date of rendering for tomorrow morning ?

thx

cindy's picture
cindy
Wed, 01/24/2018 - 03:48

Hi,

We have dificulties when checking your site cause we do not know French. We need cPanel account to:

1. Upload source to server quickly.

2. Create database

3. Create database account login.

After that, we will install the theme. So, please send us all information so we can do the tasks above as well as url for installing.

However, the theme was installed here  http://com1film.benjaminlerasle.com but now you want a new-install? Why?

Putch's picture
Putch
Wed, 01/24/2018 - 05:15

Hi

You didn't install theme again ??? Noooooo...

Are you serious about your question ?

The install we did it is break on com1film.benjaminlerasle.com it's why we contact us...

Now we have the final url www.com1film.tv and we use it.

I can restart all the discussion we have together since the begining.

But we we cannot fix together the first install we did?

It's why you should restart the installation and delete what we do...

Of course we want a new install with all the functionalities !

I waiting since 3 days... 

My client need the site for the january 26, i say you...

I really not understand your last post...

Please load the new install today.

You've alls information about my server to do it.

Please i cannot waiting more time.

One message by day just for nothing it's not serious...

Putch's picture
Putch
Wed, 01/24/2018 - 05:22

We don't have cpanel on our server ! We explain you...

You've the webmin you can do it !

Putch's picture
Putch
Wed, 01/24/2018 - 06:20

now webmin is in english for you.

cindy's picture
cindy
Wed, 01/24/2018 - 22:20

We install the theme for you already 

Putch's picture
Putch
Fri, 01/26/2018 - 07:50

Hi

Yes thx ! i try it now.

Putch's picture
Putch
Tue, 04/24/2018 - 09:40

Hi Cindy

https://www.com1film.tv/gallery

I change the content type for this gallery page on this wiew.

I use "Film" content type.

I replace Fields Images to Thumnails fields film content.

But image isn't printed ??

It's unknow image ?

Could you hepl me ?

Thx, Ben.

cindy's picture
cindy
Thu, 04/26/2018 - 05:17

Hi Putch,

Please send us your website url and admin account to check

varadero's picture
varadero
Thu, 04/26/2018 - 13:48

Sharing admin credentials on a public forum is ALWAYS a bad idea.

cindy's picture
cindy
Thu, 04/26/2018 - 22:14

Hi,

Please set your comment in private by check "private message" option under the comment box

cindy's picture
cindy
Fri, 04/27/2018 - 04:53

Because you edit views admin/structure/views/view/gallery/edit/gallery_grid?destination=gallery and you remove option Content type = Gallery in Filter Criteria, so the content of Gallery Content type cannot be get. Please check our demo

If you want to use Film content type for Gallery, you have to add content type Film in Filter Criteria

However, you should remove all fields of content type "Gallery" and replaced them with fields of content type "Film" if you want to display FILM content in this view

Putch's picture
Putch
Sun, 04/29/2018 - 07:13

Hello

euh... i was speaking about Thumbnail fields...

My views is ok...

Thx for your answer but i know call a content type in view...

I things it's a template problem.

Every things is ok in my view.

Did you show it ?

Just thumbnails fields didn't work.

Because template didn't call thumbnail Fields...

thx

cindy's picture
cindy
Wed, 05/02/2018 - 03:07

As explain above, because you edited views (you removed Content type Gallery)

You can check that views on fresh install and see no problem

Putch's picture
Putch
Wed, 05/02/2018 - 10:42

Hi

i'm so sorry but i couldn't fix it.

https://www.com1film.tv/gallery

I relaod the view with gallery... but with Film didn't work.

img src = unknow

Alls content Film are ok when i change the filter criteria exept img src ????

SO SO STRANGE...

Sorry to insist but i'm sure it's easy to fix it !

Merci !

cindy's picture
cindy
Wed, 05/02/2018 - 22:07

So, did you understand what reason cause that problem?

Please send us the account to log in, we could not log in with the account above anymore

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