Help Installing

alphadestrious's picture
alphadestrious
Tue, 12/05/2017 - 23:37
#1
Help Installing

I just purchased this theme today and I am having trouble installing through softaculous.

When I go to install new theme it finishes but I do not see it in the theme selector under appearance. 

I need help trying to install manually. Thank you. 

cindy's picture
cindy
Wed, 12/06/2017 - 02:48

Hi,

We highly recommend you to insatll profile to advoid errors

It is similar to install profile of other theme

You can check this video https://www.youtube.com/watch?v=I9sScpIcO7E 

alphadestrious's picture
alphadestrious
Wed, 12/06/2017 - 12:28

I am using Cpanel to install, so it's a little difficult to follow that.

cindy's picture
cindy
Wed, 12/06/2017 - 21:06

We made that video when we install the theme on local. 

If you use cPanel, please extract source into your cPanel, in folder public_html, for example. 

After extracting the set-up file, please type on your browser: your_domain/chulan_folder or your_domain

alphadestrious's picture
alphadestrious
Thu, 12/07/2017 - 09:57

I also noticed I cannot create a new database in myphpadmin through Cpanel. Would that also be a problem?

cindy's picture
cindy
Thu, 12/07/2017 - 21:18

This error is because:

1. Your host name is incorrect (localhost)

2. Database name is incorrect

3. Database account is incorrect

Please check them carefully

cindy's picture
cindy
Mon, 12/18/2017 - 20:29

Hi,

Which PHP version are you using?

alphadestrious's picture
alphadestrious
Wed, 12/20/2017 - 21:00

Using 5.6.30

cindy's picture
cindy
Thu, 12/21/2017 - 20:38

Please send us your website url and admin account to check this

cindy's picture
cindy
Sun, 01/07/2018 - 21:32

Hi,

We also need admin account (username + password) to log in your website to check the problem 

cindy's picture
cindy
Wed, 01/10/2018 - 21:44

Hi,

We log in and see that your site seems not to have the theme installed

We see this https://1drv.ms/i/s!ArRPkgVQNPYZgl6oUxGURdYC4mmk

So, do you want us to install the theme for you? If yes, please send us cPanel account also

cindy's picture
cindy
Fri, 01/19/2018 - 02:30

Hi,

We have done. Please log in with account

admin/password

cindy's picture
cindy
Fri, 01/19/2018 - 21:36

What do you mean? Do you want to customize code of pages or just configure?

cindy's picture
cindy
Tue, 01/23/2018 - 02:09

Hi,

You please check the theme documentation for detail instruction

cindy's picture
cindy
Wed, 01/24/2018 - 03:28

What do you want to change? Please give us some example

You have to congifure and modify in your website , not local host

cindy's picture
cindy
Wed, 01/24/2018 - 21:24

Please log in via link http://www.aarondelavega.com/user/

cindy's picture
cindy
Sun, 01/28/2018 - 21:41

Please log in with account

admin/password

After successful log in, please go to http://www.aarondelavega.com/admin/people to approve other accounts

cindy's picture
cindy
Mon, 01/29/2018 - 21:55
cindy's picture
cindy
Wed, 02/21/2018 - 21:09

Hi,

Do you want text Work, Education... to be placed at the centre of Bubbles? Please send us your site admin account and FTP account to fix this

cindy's picture
cindy
Sun, 02/25/2018 - 22:49

Done. Please check!

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