After Backup MD Avendor & AWE Content doesn't work

Dieter's picture
Dieter
Tue, 11/21/2017 - 23:10
#1
After Backup MD Avendor & AWE Content doesn't work

Actual Status:

Former Problems i described you via Email (WSOD) were related to php-Version 7.1. I switched back to php-Version 5.6 and this problem was solved.

Remaining Problem:
I backed up the original site under papier-plus.com/domain/ (different Dir than before). Now i can administer again, but MD Avendor & AWE Content are not working (see Image above). Please help!

Thanks in Advance
Dieter

cindy's picture
cindy
Wed, 11/22/2017 - 00:13

Hi there,
We see error when access http://papier-plus.com/domain/user
Please check if you are installing the latest version (found in https://megadrupal.com/user/dieter) and all required modules are uploaded?

Dieter's picture
Dieter
Wed, 11/22/2017 - 02:08

Hi there,

what you see under papier-plus.com/domain/ is an backup from 28.10.2017 and it is build from the old MD Avendor (Demo) in 2016, so it might not be the latest version. Yes all modules and files are transfered via ftp. There was no failed transfer. By the way, now i have a checkbox for private massages.

Dieter's picture
Dieter
Wed, 11/22/2017 - 02:21
cindy's picture
cindy
Wed, 11/22/2017 - 02:28

Hi,

Please check the backup folder if it has all required files. The errors in page http://papier-plus.com/domain/user => this mean your site lacks of some modules

If there are all modules needed, in this case please back up from your main website again 

cindy's picture
cindy
Wed, 11/22/2017 - 02:49

You should update the latest version of Awecontent 

Also, please check your htaccess. It seems that http://papier-plus.com/domain links to another site, not the site including Avendor

cindy's picture
cindy
Wed, 11/22/2017 - 03:03

Hi again,

Do you sure that the back up was made before your site crashed? We think that your back up has errors. You could send your back up file to our developer's email [email protected]

He would check and try to install it

cindy's picture
cindy
Wed, 11/22/2017 - 03:44

Your site seems ok now?

Dieter's picture
Dieter
Wed, 11/22/2017 - 03:53

No, im sure that the backup is later than the crash, the crash was on october 16. But as we are so late i dont have an earlier backup any more!
My Backup is 235 MB and i cannot zip it because of unrecogised characters but i can 7z it than it has 151 MB!?

Dieter's picture
Dieter
Wed, 11/22/2017 - 03:56

Yeah! Youre right! what did you do? We are so thankfull, after one month of suffering. Thank you very much!

Dieter's picture
Dieter
Wed, 11/22/2017 - 04:10

But there are still some error messages and no mega menu.

Dieter's picture
Dieter
Wed, 11/22/2017 - 04:21

At the Moment we are using php V 5.6, can i try to use V 7.0 or V 7.1 as offered by our provider?

Dieter's picture
Dieter
Wed, 11/22/2017 - 04:25

Another Question: We saw an advanced Version of MD Avendor with more animations. Under which Name is it offered, can we buy it?

cindy's picture
cindy
Wed, 11/22/2017 - 04:32

Hi,

We just do nothing, really. We were checking something (installing module Devel and uninstall it already) but have not modified or fixed anything

http://papier-plus.com/domain/admin/structure/block => There is no megamenu and some blocks here (you have not assigned blocks to regions)
The easiest way is that you install our demo somewhere in another folder and then compare - check our demo setting and follow it

If your site works fine now with php 5.6, so you should not upgrade higher version

Dieter's picture
Dieter
Wed, 11/22/2017 - 10:08

Because you dropped me md_megamenu-8.x-1.3.zip, it seems to be for drupal 8.x and it doesn't fit with file-structure, i tried to update md megamenu as requestet by the system, but it failed (see Image above).

http://papier-plus.com/domain/admin/structure/md-megamenu contains our mega menu, an so far i can see there are all files for Mega Menu (from Backup) below /sites/all/modules/custom/md_megamenu. How can i get it into a block to locate it at the top of the page? Footer is missing also.

cindy's picture
cindy
Wed, 11/22/2017 - 20:30

Hi,

Do you see in your account page https://1drv.ms/i/s!ArRPkgVQNPYZgg-tNN2YS64mjjrm

As I told you above, you should install our demo somewhere in another folder and then compare - check our demo setting at http://papier-plus.com/domain/admin/structure/block  and follow it

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