Webform not sending mail

luzayo's picture
luzayo
Wed, 07/06/2016 - 05:24
#1
Webform not sending mail

Hi,

I am having issues sending mail in the Contact Us block using the Webform module. I have tested it using my personal email but I do not get any message to my inbox (by email I mean the administrator email) – although the webform tells me the email has been submitted. Have you had this problem before? If so, do you know how to fix it?

Thank you

phuonght's picture
phuonght
Wed, 07/06/2016 - 23:23

Hi,

Please check if your server supports sending email or not. Many customers facing same problem had server that does not allow user sending or receiving any email. 

phuonght's picture
phuonght
Fri, 07/08/2016 - 04:55

Yes, please contact your hosting provider to check if your host supports sending or not.

phuonght's picture
phuonght
Fri, 07/08/2016 - 06:55

We fixed the gap. About team's images, please check if size is ok, you will need to add CSS code for them to display well. If you would like to customize image size more, please send us your FTP account also, we will help you.

About contact form: we would like to check more and noitfy you later.

phuonght's picture
phuonght
Tue, 07/12/2016 - 05:43

Hi,

Could you check with your hosting provider again? We tried to send email from site by requesting new password of an account but can not receive any thing. 

phuonght's picture
phuonght
Wed, 07/20/2016 - 22:38

We have no idea about it. We also tried to create new account > log out > go to /user/password to request new password however did not received any email from your website so we think problem comes from hosting.

phuonght's picture
phuonght
Fri, 07/22/2016 - 05:22

please send us your FTP account also, we need to chage code in your site. 

phuonght's picture
phuonght
Fri, 07/22/2016 - 05:39

We can not access your FTP. Can you please check again?

phuonght's picture
phuonght
Mon, 07/25/2016 - 04:40

We still can not access and get error "503 Login authentication failed".

phuonght's picture
phuonght
Wed, 07/27/2016 - 03:55

We removed it. You also can delete any image item by click on "Bin" icon at the top right of image.

cindy's picture
cindy
Wed, 08/03/2016 - 04:28

Hi,

We check but still can access the download link

Please send us screenshot of the problem as well as steps by steps of how to get to the link and see the error

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